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Customer Service

Need help?

Check out our FAQs or email us support@teamson.co.uk

FAQs

What payment methods do you accept?

We accept all major credit cards as well as Paypal on Teamson.eu.

How can I check my order status?

To check your order status, simply login to your account manager and view your order history. The current status of your order will be shown with your order.

I am missing or have lost my assembly instructions!

We're sorry about that, please visit our downloads section in the footer (https://www.teamson.com/download-assembly) to find and download the instructions corresponding to your item. If you need additional assistance locating your assembly instructions, please contact customer care at support@teamson.co.uk with your item number.

I received my order, but my item arrived damaged. How do I get a replacement?

We offer a 30 day period to notify us of defective or damaged items. For defective or damaged items, first determine if you require a full replacement or need a few replacement parts. For full replacements, contact our team at support@teamson.co.uk. For parts request, please use our online Return & Parts Request form in your user account area and someone will be in touch to get new parts sent to you.