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Customer Service

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Return Policy

Returns

We have a 30 day returns policy.

Please be aware that the team may ask for photographic proof of damages so that they can assess the situation and resolve the issue as efficiently as possible.

If an item is damaged and can’t be resolved with spare parts, we may arrange a collection for the item – free of charge. However if the item is a ‘change of mind’ the customer would have to cover the shipping costs back to us.

Please make sure you are provided with an RMA number from our customer service team before arranging a return – without this, we may not be able to track your item.

For more information regarding returns, damaged parts or items, loss of goods and refunds please contact our team who will be happy to help at support@teamson.co.uk

All returns must be in their original state and packaging for refunds to be issued.